First Call Resolution is a high quality provider of outsourced inbound and outbound call center solutions to the consumer products, prepaid, wireless, medical, financial, high tech, insurance, healthcare, telecom, mobile technologies and internet / ecommerce industries. With over 50 clients and programs of all scopes and sizes, First Call prides itself on our abilities to provide call center solutions that fit every size and scope. In addition, with 24 x 7 x 365 capabilities, we understand and can fill any hourly support requirement. One of our more unique offerings is our ability to provide targeted outbound debt collections/ loan counseling services for our customers.
In general, most businesses will eventually encounter customers who will not, or simply cannot pay their bills. The Small Business Administration reports 75 percent of businesses have customers who either pay their bills late or never attempt to pay. As such, we believe that there is a better and more targeted way for business's to improve their debt collections. Utilization of First Call Resolution’s experienced debt collections agents allows our clients a flexible and cost effective method of collecting on past due accounts receivables. Employing First Call Resolution for accounts receivables collection gives us, as your empowered collection agency, the ability and legal right to collect on your past due accounts, while you focus on your priorities - like growing your business.
First Call has found that a straightforward, professional approach to debt collection produces far better debt recovery results than the traditional strong-arm tactics. Our methodology used by our debt collection agents produces quicker payment from your debtors. An account that may seem hopeless or destined for lengthy litigation may be resolved amicably through persuasive communication and with a voice of reason. Our goal is always to collect your funds, but maintain a civil and courteous manner at all times.
Using First Call Resolution as your debt collections agency is like having your own internal collections department, without the added cost of salaries, workman's compensation, vacations, health insurance, as well as the headache of managing and maintaining this staff.
First Call takes great care in the hiring and training of all collections personnel to assure that professionalism is maintained on all levels. Our goal is to only hire agents with extensive collection experience. While our primary objective is to collect the monies, we are also concerned with maintaining the continued goodwill of our clients. We have a strict code of ethics in force which we constantly monitor in order to protect your best interest as our client. Our goal is to provide a low cost and highly successful industry leading debt collections solution to our clients, allowing them to focus on building their business successfully rather than collecting delinquent accounts.