Technical Support

First Call Resolution understand the complexities and intricacies of supporting wide ranging technologies, whether it is consumer electronics, software, peripherals, systems, hardware, networks, VOIP, e-commerce, social media or any other emerging technologies.

Each and every technical support program we build is completely customized to your specific needs, whether we are answering low level questions about basic internet settings, or helping to configure a complex router.

Technical support outsourcing is where we originally cut our teeth as an outsourcer, and our capabilities as a provider of building highly complex technical support programs is legendary.

We not only understand how to hire, ramp and scale each program, but we additionally partner with local educational institutions at all 3 of our Oregon facilities to insure the most up to date training on all technologies and systems so you don’t have to.

First Call also maintains wide-ranging experience handling each all levels of troubleshooting, as detailed below:

Level ½ support: basic internet settings and technology
Level 1 support: multimedia, connectivity, gaming, electronics, hardware, peripherals, mobile phones, software
Level 2 support: networks and systems
Level 3 support: advanced networking, routing, diagnostics, integration
Level 4 support: highest level IT / networking and system support requirements