Company News |
First Call Resolution Opens Newest Headquarters Facilities
ROSEBURG, OR, June 23, 2008
First Call Resolution, a premier provider of outsourced
live agent inbound and outbound call center services and businesses process solutions
to the wireless, telecom, internet, health care, finance, travel, transportation,
insurance and other industries, announced today the grand opening of their newest
state of the art Roseburg, OR call center headquarters.
"Our continued aggressive growth as a provider of outsourcing
services is what has prompted First Call to open our newest call center headquarters
here in Roseburg," said Matthew Achak, EVP of Sales and Marketing.
"Our new facility will be located just outside of downtown
Roseburg, can house up to 450 service agents, and possesses a uniquely state of
the art infrastructure, addressing not only issues such as redundancy, but continued
growth and disaster recovery. Since all of our clients expect the best from First
Call, we felt that now was the time to make the next step into this best in class
facility."
First Call Resolution provides a wide range of contact center
solutions to most industries across the United States. Servicing over 170 clients with more than 200 employees,
First Call is building a new breed of high-quality, creative-focused live agent
contact center solution to fit any and all customer service program requirements.
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