Company

About Us

First Call Resolution provides a wide range of boutique, domestic-based outsourced contact center, business process and social networking support solutions to most industries. Supporting over 50 clients with more than 600 employees, FCR maintains 3 contact centers in Roseburg, Grants Pass and Coos Bay, Oregon.

First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions.

Company Mission

• To be the most respected outsourcing provider in the industry.

Mission Roadmap

• For Our Customers:  Deliver what is promised and always be Client focused
• For Our Employees:  Earn respect by treating each and every employee fairly
• For Our Vendors: Always be fair and honest in our dealings