Press Releases

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Press Releases

2013
April 11, 2013	First Call Resolution Announces Hiring of Training and Quality Manager
April 4, 2013	First Call Resolution Closer to Announcing Location of 5th Call Center
March 25, 2013	First Call Resolution Announces Hiring of New Roseburg Call Center Director
March 1, 2013	First Call Resolution Renews Focus on Social Media Support
2012
November 27,2012	First Call Resolution Announces Promotion of Mike Rice
October 6,2012	First Call Resolution now hiring in Grants Pass – KTVL
September 25, 2012	First Call Resolution Announces Location of New Administrative Office Building
September 15, 2012	First Call Resolution Now Hiring in Coos Bay, Roseburg and Grants Pass
September 6, 2012	First Call Resolution Recognized as Top Workplace in Oregon
August 22, 2012	First Call Resolution Announces Promotion of Mel Johnson
July 30, 2012	First Call Resolution Introduces Workforce Management Tool
June 24,2012	News Release - Coos Bay Call Center Opens For Business
June 7,2012	First Call Resolution Announces Grand Opening of Coos Bay Center
January 30, 2012	First Call Resolution Announces Promotion of John Charley
January 23, 2012	First Call Resolution Introduces New Web Site
January 15, 2012	News Release - Doulgas County Businesses Survive and Thrive

2011
October 3, 2011	First Call Resolution Introduces VoiceRun IVR Technology
September 29, 2011	First Call Resolution Introduces Manager Trainee Program
September 22, 2011	First Call Resolution Announces Promotion of Katheryn Carnahan
May 6, 2011	First Call Resolution Announces John Charley as Controller
May 2, 2011	First Call Resolution Announces Richard Vance as IS Manager
March 28, 2011	First Call Resolution Unveils Location of 3rd Oregon Contact Center
January 25, 2011	First Call Adds Social Networking Support Outsourcing

2010
October 2, 2010	First Call Resolution bring jobs to Grants Pass – KTVL
September 14, 2010	First Call Resolution in the news 2010 – KTVL
September 13, 2010	First Call Resolution Announces Hiring of Maria Hawkins 2010
January 21, 2010	First Call Resolution Announces Promotion of Katheryn Carnahan 2010
January 18, 2010	First Call Resolution Announces Newest Sales Executive

2009
October 1, 2009	First Call Resolution Announces Latest Management Hirings
July 24, 2009	First Call Resolution Unveils Location of Newest Call Center
April 22, 2009	First Call Resolution Announces Employee Profit Sharing
January 14, 2009	First Call Announces Partnership with Oregon’s JOBS Plus Program

2008
November 3, 2008	First Call Introduces “Dress for Success” Program
October 1, 2008	First Call Implements Asterisk Open Source ACD Platform