Company News |
First Call Resolution Introduces Targeted Outsourcing Solutions to the Insurance
Industry
ROSEBURG, OR, February 14, 2008
First Call Resolution, the
premier provider of boutique business process and call center outsourcing solutions
to the insurance and health care industries, announced today the creation of a wide
range of targeted outsourcing solutions to the insurance industry. First Call Resolution
has long provided numerous outsourcing services to insurance providers in areas
such as customer service, order taking, BPO and survey work.
"As First Call has continuously grown in size and scope, while expanding our outsourcing
solutions in the insurance industry, we have gradually built a targeted offering
of outsourcing solutions that will benefit not only our existing partners, but also
new clients in the insurance space,"
said Matthew Achak, EVP of Sales and Marketing.
Examples of these solutions are as follows:
- Operator Assist
- After Hours Call Handling
- Overflow Call Handling
- Data Entry
- Outbound Calling (surveys, welcome calls, follow up calls, lead generation, appointment
setting)
- IVR handling
- Short Term / Seasonal Call Handling
First Call believes that there exists a need in the insurance industry for a boutique,
domestic-based call center and business process outsourcer capable of filling in
gaps and working effectively alongside the existing customer service / claims departments.
"We believe that now, more than ever, high quality customer service is a real differentiator
in the insurance industry," said Mr. Achak, "Leveraging First Call Resolutions'
creative and flexible call center outsourcing solutions gives our clients an advantage
that did not exist until now."
ABOUT FIRST CALL RESOLUTION
Headquartered and based in Roseburg, OR, First Call Resolution is a high quality
provider of live agent outsourced service call center solutions to the insurance,
healthcare, consumer products, prepaid, wireless, medical, financial, telecom, mobile
technologies and internet / ecommerce industries. With over 160 clients and programs
of all scopes and sizes, First Call prides itself on our abilities to provide solutions
that fit every size and shape. Focused on building boutique, creative and "Out-of-the-Box"
thinking when it comes to outsourcing solutions, First Call Resolution provides a wide range of inbound and outbound sales, service and support solutions, as well
as unique business processes solutions. Our value proposition is our ability to
provide targeted and unique, solutions-focused contact center programs that fit
our clients' needs and requirements, no matter how large or small.
|
|
|
