Company News |
ComSpan
Hires Maureen Stadter as Quality Director
ROSEBURG, OR, April 2, 2007
First Call Resolution, a
premier provider of outsourced live agent inbound and outbound teleservices, customer service, sales, and technical support solutions to the high tech, wireless, telecom, internet,
health care, finance, travel, transportation, insurance and other industries, announced today that Ms. Maureen Stadter has been hired as Quality Director of First
Call's
Roseburg, OR call center.
"Quality is our primary focus at First Call Resolution,"
said Matthew Achak, EVP of Sales and Marketing, "We are always on the look out for individuals who bring
this same passion to the company and Ms. Stadter possesses not only the same commitment
to providing that "next level" of customer service, but also a wealth of quality
and human resources experience from many outside industries. We believe she will
help take First Call to the next step in our continued growth."
Ms. Stadter brings to First Call Resolution 10+ years handling all levels of Quality
Assurance across industries such as therapy management, rehabilitation and nursing
home management. Her duties included a focus on areas such as recruiting, hiring
and personnel management, and she will be in charge of all quality, recruiting,
hiring and personnel issues at First Call.
"Ms. Stadter's main responsibility will be streamline and strengthen our internal
quality protocols and procedures," said Mr. Achak. "We look forward to her building
a best in class quality department at First Call."
First Call Resolution provides a wide range of contact center solutions to most
industries across the United States. Servicing over 170 clients with 100+
employees, First Call is building a new breed of high-quality, creative-focused
live agent contact center solution to fit any and all customer service program requirements.
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