Company News |
ComSpan
promotes Mel Johnson to Project Manager
ROSEBURG, OR, February 1, 2007
First Call Resolution, a
premier provider of outsourced live agent inbound and outbound teleservices, customer service, sales, and technical support solutions to the wireless, telecom, internet,
health care, finance, travel, transportation, insurance and other industries, announced today that Ms. Mel Johnson has been promoted to Project Manager for First Call's
Roseburg, OR call center.
"As First Call has continued to grow and add clients interested in quality-focused
outsourcing solution, we have needed to keep the bar high when it comes to program
management,"
said Matthew Achak, EVP of Sales and Marketing, "Ms. Johnson has extensive
experience working at First Call on many of our more complicated and quality focused
outsourcing programs. She brings to the program management position a unique insight
into client communications, extensive multi-tasking skills and an admirable ability
at follow-through. We are excited to have her interfacing directly with clients
as our new Project Manager."
Ms. Johnson's main focus will be to manage and oversee many of First Call Resolution's
higher technology call center clients. Ms. Johnson will be reporting to Ms. Joyce
Sallee, Sr. Project Manager.
First Call Resolution provides a wide range of contact center solutions to most
industries across the United States. Servicing over 150 clients with 100+
employees, First Call is building a new breed of high-quality, creative-focused
live agent contact center solution to fit any and all customer service program requirements.
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