Company News |
First Call
Resolution Opens New Call Center
ROSEBURG, OR, August 27, 2007
First Call Resolution, a
premier provider of outsourced live agent inbound and outbound teleservices, customer service, sales, and technical support solutions to the wireless, telecom, internet,
health care, finance, travel, transportation, insurance and other industries, announced today the move into a new, expanded call center location.
"Due to the addition of a number of new clients in the wireless, software, internet,
telecom and gaming industries, as well
as the continued organic growth of existing
clients, we realized that we needed quite a bit more room to grow,"
said Matthew Achak, EVP of Sales and Marketing, "Our new facility will be located in downtown
Roseburg, just a few blocks from our old center, and will house up to 250 agents."
First Call Resolution provides a wide range of contact center solutions to most
industries across the United States. Servicing over 160 clients with nearly 200
employees, First Call is building a new breed of high-quality, creative-focused
live agent contact center solution to fit any and all customer service program requirements.
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