Company News |
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Contact: |
Matthew Achak
EVP, Sales and Marketing
First Call Resolution
541-229-7956
matthew.achak@1callres.com
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First Call Introduces HiBrid Outbound Dialing Platform
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ROSEBURG, OR, July 22, 2008
First Call Resolution, a premier provider of outsourced live agent inbound and outbound call center services and businesses process solutions to the wireless, telecom, internet, health care, finance, travel, transportation, insurance and other industries, today introduced their newest outbound dialing solution, the HiBrid preview and predictive dialer.
"As more and more of our clients request outbound dialing solutions for everything from telemarketing and telesales to surveys and welcome calling programs, we felt it was time to implement a state-of-the-art and comprehensive dialing platform capable of both preview as well as predictive functionality; thus was born the HiBrid Dialer," said Matthew Achak, EVP of Sales and Marketing, "We additionally integrated fully customizable reporting capabilities as well as 100% digital call recording and storage, thus ensuring all customer data is 100% captured by our systems and reported back to our clients. We are excited about the potential benefits of this new outbound dialing technology and are already targeting it for multiple program rollouts this year."
First Call Resolution provides a wide range of boutique, domestic-based outsourced contact center solutions to most industries across the United States. Servicing over 170 clients with more than 200 employees, First Call is building a new breed of high-quality, creative-focused live agent contact center and business process solution to fit any and all outsourcing need and requirements. To learn more about First Call, visit
www.1callres.com.
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